We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Update to Beta 11 wiped out my profile and bookmarks for both Beta AND 3.6. No backups of bookmarks etc. Is there a way to recover the bookmarks if no sign of the old profile?

  • 1 个回答
  • 8 人有此问题
  • 5 次查看
  • 最后回复者为 cor-el

more options

My husband updated my Firefox from Beta 9 to 11, and the result was profile gone, no bookmarks or extensions. This update affected both my 3.6 AND my Beta 11 Firefox, even though he only updated the Beta. Is there any way to recover the profile and bookmarks? There is no sign of the Profile I had prior, and no bookmark backups in html or sqlite filetype. I even used harddrive recovery software to search. I only searched the User profile... could it be elsewhere?

My husband updated my Firefox from Beta 9 to 11, and the result was profile gone, no bookmarks or extensions. This update affected both my 3.6 AND my Beta 11 Firefox, even though he only updated the Beta. Is there any way to recover the profile and bookmarks? There is no sign of the Profile I had prior, and no bookmark backups in html or sqlite filetype. I even used harddrive recovery software to search. I only searched the User profile... could it be elsewhere?

所有回复 (1)

more options

If your husband uninstalled the previous beta and removed personal data then that has removed all Firefox profiles (3 and 4). If you do not have a backup then your only hope is an Undelete utility like Recuva to restore the JSON backups.