搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Cannot view pdf files on some site but Adobe plug-in test sites work and it is uo to date. What is wrong? Using FF5 under XP

  • 3 个回答
  • 18 人有此问题
  • 1 次查看
  • 最后回复者为 John99

more options

A new Firefox window is opened when I click on pdf file but it is blank with no menu or toolbars. Have enabled plug-in and it seems ok.

A new Firefox window is opened when I click on pdf file but it is blank with no menu or toolbars. Have enabled plug-in and it seems ok.

被采纳的解决方案

Try using Firefox's safe mode, that will reduce the possibility of some extensions affecting anything, but do NOT make changes at the first dialogur window you see wth check boxes, just click on continue.

The problem may be with the websites, can you give a couple of examples please with URL from the location bar. I have XPs and Firefox 5 available and may try the sites.

定位到答案原位置 👍 0

所有回复 (3)

more options

选择的解决方案

Try using Firefox's safe mode, that will reduce the possibility of some extensions affecting anything, but do NOT make changes at the first dialogur window you see wth check boxes, just click on continue.

The problem may be with the websites, can you give a couple of examples please with URL from the location bar. I have XPs and Firefox 5 available and may try the sites.

more options

Thanks you, it does work in Safe Mode. How do I determine which add-on is causing the problem?

more options

I do not recall anything specific about other extensions preventing pdf use, so you will have to try them all. But first of all check again, just incase you merely needed to clear the cache and it is working again !

The quickest method is to repeatedly slice into 1/2s until you find the guilty add-on Disable 1/2 of your add-ons and see if it works, if not working you know it is one of those you did not disable, disable 1/2 of them. (So you now have 3/4 disabled )

It is also probably a good idea to at the same time check add-ons and plugins are up-to date.