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Crashes Repeatedly

  • 6 个回答
  • 10 人有此问题
  • 1 次查看
  • 最后回复者为 mackatak

Cirsine
Cirsine
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Crashes...tried in safe mode and didn't crash. Removed and re-stalled using NONE of the old profile info or add-ons. Added no add-ons, disabled graphics acceleration, still crashes unless in safe mode.

Crashes...tried in safe mode and didn't crash. Removed and re-stalled using NONE of the old profile info or add-ons. Added no add-ons, disabled graphics acceleration, still crashes unless in safe mode.

所有回复 (6)

cor-el
cor-el
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  • Top 10 Contributor
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That can be a problem with WebRoot software (WRusr.dll shows in the module list of the crash report).

WebRoot is not in the extensions list (I only see RoboForm), so you may need to check the settings in WebRoot or try to contact their support.

Cirsine
Cirsine 提问者
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Oh that makes sense...I disabled one particular feature and will see if that helps. Thank you so much for your help. I really really appreciate it

cor-el
cor-el
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You're welcome

mackatak
mackatak
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This browser must be the laughing stock of microsoft. Here are my crash reports; do they tell any of you experts anything that might assist in persuading me to perservere with firefox :- 


bp-6c464ccf-cee8-45ad-9838-cda5f212052626/05/201223:49
bp-0c1b0c94-9c7a-49f8-a497-2a5c7212052626/05/201223:48
bp-71e4b920-0aa9-4e64-a07a-5d212212052626/05/201223:47
bp-70cbf4f0-9757-45a3-a69c-ea976212052626/05/201223:46
bp-60560d0b-6a48-4ca0-b267-bd45d212052626/05/201223:29
bp-0b90ceed-9bd6-4598-9514-5aed5212052626/05/201218:07
bp-9537bdda-92dc-4922-a536-4ea16212052626/05/201218:06
bp-ee05544b-2897-49db-b0e7-0ed0e212052626/05/201218:05
bp-c9bfcddb-ed10-4381-ab20-b7efa212052626/05/201208:04
bp-4cf5dc38-b0e3-47b9-9478-9455a212052626/05/201208:01
bp-e8e75576-c437-40cb-8974-8cbbc212052626/05/201208:00
bp-f260be01-04e7-4d1f-929f-e3786212052626/05/201207:58
bp-7866f328-bc07-4b1d-acc4-e433a212052626/05/201207:57
bp-574cc293-ee64-43b9-9020-2f3d6212052626/05/201207:56
bp-bbacfee9-70da-4178-9b56-8f157212052626/05/201207:55
bp-07777aa5-02ac-4ca0-8a8e-e1268212052626/05/201207:54
bp-b3bd21bf-a06b-44c6-b605-b5f32212052626/05/201207:41
bp-a53f1b39-414e-49fb-8bae-42b53212052626/05/201207:40
bp-f952369e-f4dc-4885-a31a-91c1b212052626/05/201207:40
bp-99f58645-1ec0-4605-8c54-2eceb212052626/05/201207:39
bp-578a963c-dae4-4af5-9bcb-3e53a212052626/05/201207:04
bp-67604f1d-4896-4bc3-8c19-d208d212052626/05/201207:03
bp-6a0a3278-f7f3-4b48-aa46-bafb9212052525/05/201217:28
bp-5362ec89-b968-4b2d-bd13-8d30e212051919/05/201216:43
bp-c76fbbd4-0462-4904-9897-3a36f212050303/05/201210:20

由cor-el于修改

cor-el
cor-el
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  • Top 10 Contributor
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mackatak,

Do you have any download extensions?

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

See also:

mackatak
mackatak
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I don't have any download extensions. Firefox crashes in safe mode as well.