Firefox is suddenly only playing the sound and a distorted mess of color where the video should be
I usually have no problems with watching flash video on my computer but out of the blue it now only plays the sound without error and displays a mess of indistinguishable colors where the picture should be
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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.
To Reset Firefox do the following:
- Go to Firefox > Help > Troubleshooting Information.
- Click the "Reset Firefox" button.
- Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
- Firefox will open with all factory defaults applied.
Further information can be found in the Refresh Firefox - reset add-ons and settings article.
Did this fix your problems? Please report back to us!
Try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
- https://support.mozilla.org/kb/how-do-i-upgrade-my-graphics-drivers
You can also try to disable hardware acceleration in the Flash player and disable protected mode in the Flash player