Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

I can't read my old emails, they are blank; how to fix that?

  • 1 个回答
  • 2 人有此问题
  • 1 次查看
  • 最后回复者为 christ1

ekaterinafomina
ekaterinafomina
more options

I tried to open one of my old emails (received in 2013). It was shown in the Inbox folder, but when I tried to open it, it was just blank. I checked other addresses, it was the same. Also I couldn't delete emails which I didn't need. Now I installed the new version of Mozilla. Now I can delete what I want to delete. But I still can't read my old emails, though I really need some of them. I use Windows 7. No options were changed. How to fix that? Thank you very much!

I tried to open one of my old emails (received in 2013). It was shown in the Inbox folder, but when I tried to open it, it was just blank. I checked other addresses, it was the same. Also I couldn't delete emails which I didn't need. Now I installed the new version of Mozilla. Now I can delete what I want to delete. But I still can't read my old emails, though I really need some of them. I use Windows 7. No options were changed. How to fix that? Thank you very much!

所有回复 (1)

christ1
christ1
  • Top 25 Contributor
more options

Most likely your Inbox file is corrupted. Typically this is the result of anti-virus s/w making changes to Thunderbird mail files.

Inbox is most susceptible to corruption, so you shouldn't accumulate messages in Inbox.

Try to rebuild the index file of Inbox.
Right-click Inbox - Properties - Repair Folder 

If that doesn't fix the problem your best bet is to restore a recent backup of your profile folder.