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Firefox Crash

  • 2 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 cor-el

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Crash Firefox me.... Here problem:

Crash ID: bp-4ab73ce1-ac70-4a53-8f59-16a822140331 Crash ID: bp-7d2dc002-d017-4c44-8bf4-ff4e42140331 Crash ID: bp-730419ff-0356-4e2c-82f6-2adb32140331 Crash ID: bp-de7158b0-2701-4f4b-ab1b-6602e2140331


Help me with here firefox

Bandung-West Java-Indonesia

Husni Mubarok.

Crash Firefox me.... Here problem: Crash ID: bp-4ab73ce1-ac70-4a53-8f59-16a822140331 Crash ID: bp-7d2dc002-d017-4c44-8bf4-ff4e42140331 Crash ID: bp-730419ff-0356-4e2c-82f6-2adb32140331 Crash ID: bp-de7158b0-2701-4f4b-ab1b-6602e2140331 Help me with here firefox Bandung-West Java-Indonesia Husni Mubarok.

被采纳的解决方案

Some bugs are identified here:

Crash ID 1: Bug 805406
Crash ID 2: Bug 805406
Crash ID 3: None
Crash ID 4: Bug 805406

It shows that Bug 805406 is a critical bug which is re-opened. It might be the cause of the crashes.

Meanwhile the following steps can be helpful:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not run Firefox's uninstaller or use a third party remover as part of this process, because that could permanently delete your Firefox data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be recovered unless they have been backed up to an external device!

Please report back to see if this helped you!

定位到答案原位置 👍 1

所有回复 (2)

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选择的解决方案

Some bugs are identified here:

Crash ID 1: Bug 805406
Crash ID 2: Bug 805406
Crash ID 3: None
Crash ID 4: Bug 805406

It shows that Bug 805406 is a critical bug which is re-opened. It might be the cause of the crashes.

Meanwhile the following steps can be helpful:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not run Firefox's uninstaller or use a third party remover as part of this process, because that could permanently delete your Firefox data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be recovered unless they have been backed up to an external device!

Please report back to see if this helped you!

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You can try to disable hardware acceleration in Firefox (you need to close and restart Firefox).

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"