We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Emails gone from Thunderbird

  • 6 个回答
  • 1 人有此问题
  • 9 次查看
  • 最后回复者为 Wayne Mery

more options

Yesterday I opened up by email and noticed the last 2 and a half years of emails disappeared from my computer. I am a bit a hoarder with my emails and save them for reference. I use road runner for my server. When I looked on the server the old emails were still there. However, the recent emails the ones I received yesterday 12/1 and today 12/2 were no longer on the server. I checked my settings and I have set to not delete from server. So I have 2 issues 1. Emails disappeared from my local computer storage. 2. Thunderbird appears to be deleting emails from roadrunner server.

Yesterday I opened up by email and noticed the last 2 and a half years of emails disappeared from my computer. I am a bit a hoarder with my emails and save them for reference. I use road runner for my server. When I looked on the server the old emails were still there. However, the recent emails the ones I received yesterday 12/1 and today 12/2 were no longer on the server. I checked my settings and I have set to not delete from server. So I have 2 issues 1. Emails disappeared from my local computer storage. 2. Thunderbird appears to be deleting emails from roadrunner server.

所有回复 (6)

more options

If you are using ESET/NOD32 security/AV then probability is high that ESET is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

You might also inform them of your difficulty.

more options

I am not using ESET. I have not received any SSL errors. I think my problem is strictly with Thunderbird. For some reason 2 and half years disappeared from my local computer. They are nor archived or in my deleted folder.

more options

Also, the emails are being deleted from by roadrunner server after they are downloaded. I do not have Thunderbird set to delete after download.

more options

i think this happened after TB = Thunderbird auto updated itself. newer TB usually creates a new-"profile" folder. so very likely your old-"profile" with all older emails are still on your own computer (as you have said, its not in AT&T/roadrunner/spectrum server anymore, and you're not using AV/FW/SS based proxy-gateway either).

do not delete anything in your computer, do not do any "Empty Recycle bin" type of activities. (always make a backup copy (for-example: make a copy in your Desktop), before deleting anything).

if disabling "mail-protection" in anti-virus,etc software did not help, then please check this (and other) answer(s) here, and apply what is useful for your case.

由atErik于修改

more options

Screen shots in situations like this can more accurately depict the situation that your words.

For example "emails disappeared" is ambiguous. Are the accounts listed in thunderbird but the messages are not being listed? Or are the accounts even gone in the folders pane? All of them? Are you certain the view is correct?

All of these things should be checked before attempting something more drastic, and a screen shot would help us better understand..

more options

johnm, have you resolved your issue?